/* Westron Care live chat (public track page + admin). Self-contained; dark theme follows data-bs-theme. */
.wcchat{--c-pri:#3B4FE4;--c-pri2:#243673;--c-bg:#fff;--c-surf:#F5F7FD;--c-line:#E3E8F6;--c-text:#1A2040;--c-muted:#6B7390;--c-them:#fff;--c-themtext:#1A2040;--c-shadow:0 14px 40px rgba(27,43,102,.12);
  display:flex;flex-direction:column;background:var(--c-bg);border:1px solid var(--c-line);border-radius:20px;overflow:hidden;box-shadow:var(--c-shadow);font-family:'Open Sans',system-ui,sans-serif;color:var(--c-text);min-height:360px;position:relative}
[data-bs-theme=dark] .wcchat{--c-bg:#121A3A;--c-surf:#0D1431;--c-line:#232D58;--c-text:#E4E9FF;--c-muted:#98A4D2;--c-them:#1B2552;--c-themtext:#E8ECFF;--c-shadow:0 14px 40px rgba(0,0,0,.4)}
.wcchat:not(.wcchat-ready){display:grid;place-items:center}
.wcchat:not(.wcchat-ready):after{content:"";width:28px;height:28px;border:3px solid var(--c-line);border-top-color:var(--c-pri);border-radius:50%;animation:wccspin .8s linear infinite}
@keyframes wccspin{to{transform:rotate(360deg)}}
.wcc-head{display:flex;align-items:center;gap:.75rem;padding:.85rem 1rem;background:linear-gradient(135deg,#1B2B66,#2F43CF 62%,#3B4FE4);color:#fff}
.wcc-av{width:40px;height:40px;border-radius:14px;display:grid;place-items:center;background:rgba(255,255,255,.18);font:700 .85rem Poppins,sans-serif;letter-spacing:.02em;flex:none}
.wcc-meta{flex:1;min-width:0;line-height:1.25}.wcc-meta b{display:block;font:600 .95rem Poppins,sans-serif;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#fff}
.wcc-meta small{display:block;font-size:.76rem;opacity:.85;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.wcc-dot{width:10px;height:10px;border-radius:50%;background:#8E9BD0;box-shadow:0 0 0 3px rgba(255,255,255,.15);flex:none;transition:.3s}
.is-online .wcc-dot{background:#3EE08F;box-shadow:0 0 0 3px rgba(62,224,143,.3)}
.wcc-clear{border:0;background:rgba(255,255,255,.14);color:#fff;width:34px;height:34px;border-radius:10px;flex:none}.wcc-clear:hover{background:rgba(255,255,255,.26)}
.wcc-body{position:relative;flex:1;min-height:0;display:flex;flex-direction:column}
.wcc-list{flex:1;overflow-y:auto;padding:1rem .9rem .6rem;background:var(--c-surf);display:flex;flex-direction:column;gap:.35rem;height:340px;max-height:60vh;scroll-behavior:auto;overscroll-behavior:contain}
.wcc-day{align-self:center;font-size:.7rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--c-muted);background:var(--c-bg);border:1px solid var(--c-line);border-radius:99px;padding:.15rem .7rem;margin:.5rem 0 .3rem}
.wcc-msg{display:flex;flex-direction:column;max-width:82%;position:relative;animation:wccin .22s ease both}
@keyframes wccin{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.wcc-bub{padding:.55rem .85rem;border-radius:18px;font-size:.93rem;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word}
.wcc-msg.me{align-self:flex-end;align-items:flex-end}.wcc-msg.me .wcc-bub{background:linear-gradient(135deg,#3B4FE4,#2F43CF);color:#fff;border-bottom-right-radius:6px;box-shadow:0 6px 16px rgba(59,79,228,.25)}
.wcc-msg.them{align-self:flex-start}.wcc-msg.them .wcc-bub{background:var(--c-them);color:var(--c-themtext);border:1px solid var(--c-line);border-bottom-left-radius:6px}
.wcc-msg.sys{align-self:center;max-width:92%}.wcc-msg.sys .wcc-bub{background:transparent;border:1px dashed var(--c-line);color:var(--c-muted);font-size:.78rem;text-align:center;padding:.3rem .8rem;border-radius:99px}
.wcc-time{display:flex;align-items:center;gap:.25rem;font-size:.68rem;color:var(--c-muted);margin:.12rem .3rem 0}
.wcc-tick{font-size:.85rem;color:#9AA4CC}.wcc-tick.read{color:#2BB673}
.wcc-msg.sending .wcc-bub{opacity:.6}.wcc-msg.failed .wcc-bub{background:#D6336C;box-shadow:none;cursor:pointer}.wcc-msg.failed .wcc-time:after{content:"Not sent. Tap to retry";color:#D6336C;font-weight:700}
.wcc-del{position:absolute;top:-6px;right:-6px;width:20px;height:20px;border-radius:50%;border:1px solid var(--c-line);background:var(--c-bg);color:var(--c-muted);display:none;place-items:center;font-size:.8rem;line-height:1;padding:0}
.wcc-msg:hover .wcc-del{display:grid}.wcc-msg.them .wcc-del{right:auto;left:-6px}.wcc-del:hover{color:#D6336C;border-color:#D6336C}
.wcc-typing{position:absolute;left:.9rem;bottom:.4rem;background:var(--c-them);border:1px solid var(--c-line);border-radius:16px;padding:.5rem .7rem;display:flex;gap:4px;box-shadow:0 4px 12px rgba(0,0,0,.08)}
.wcc-typing[hidden]{display:none}
.wcc-typing span{width:6px;height:6px;border-radius:50%;background:#8E9BD0;animation:wccdot 1.1s infinite ease-in-out}.wcc-typing span:nth-child(2){animation-delay:.15s}.wcc-typing span:nth-child(3){animation-delay:.3s}
@keyframes wccdot{0%,60%,100%{transform:translateY(0);opacity:.5}30%{transform:translateY(-4px);opacity:1}}
.wcc-jump{position:absolute;right:.9rem;bottom:.6rem;border:0;border-radius:99px;background:var(--c-pri);color:#fff;font-size:.78rem;font-weight:700;padding:.35rem .8rem;box-shadow:0 8px 18px rgba(59,79,228,.35);display:flex;gap:.35rem;align-items:center}
.wcc-jump[hidden]{display:none}
.wcc-empty{margin:auto;text-align:center;color:var(--c-muted);padding:1.5rem 1rem;max-width:300px;display:flex;flex-direction:column;align-items:center;gap:.25rem}
.wcc-empty i{font-size:2rem;color:var(--c-pri)}.wcc-empty b{color:var(--c-text);font:600 1rem Poppins,sans-serif}.wcc-empty span{font-size:.85rem}
.wcc-quick{display:flex;gap:.4rem;overflow-x:auto;padding:.55rem .8rem 0;background:var(--c-bg);scrollbar-width:none}.wcc-quick::-webkit-scrollbar{display:none}
.wcc-quick button{flex:none;border:1px solid var(--c-line);background:var(--c-surf);color:var(--c-pri);border-radius:99px;font-size:.78rem;font-weight:600;padding:.28rem .75rem;white-space:nowrap}
.wcc-quick button:hover{background:var(--c-pri);color:#fff;border-color:var(--c-pri)}
.wcc-err{background:#FFF1F1;color:#A61E1E;font-size:.8rem;font-weight:600;padding:.35rem .9rem;border-top:1px solid #F5C2C2}.wcc-err[hidden]{display:none}
.wcc-form{display:flex;gap:.55rem;align-items:flex-end;padding:.7rem .8rem;background:var(--c-bg);border-top:1px solid var(--c-line)}
.wcc-form textarea{flex:1;resize:none;border:1.5px solid var(--c-line);border-radius:16px;padding:.6rem .9rem;font:400 .93rem/1.4 'Open Sans',sans-serif;background:var(--c-surf);color:var(--c-text);max-height:130px;outline:0;transition:border-color .15s,box-shadow .15s}
.wcc-form textarea:focus{border-color:var(--c-pri);box-shadow:0 0 0 4px rgba(59,79,228,.12)}
.wcc-send{flex:none;width:44px;height:44px;border-radius:50%;border:0;background:linear-gradient(135deg,#3B4FE4,#2F43CF);color:#fff;display:grid;place-items:center;box-shadow:0 8px 18px rgba(59,79,228,.32);transition:transform .15s}
.wcc-send:hover{transform:scale(1.07)}.wcc-send:active{transform:scale(.95)}
@media(max-width:575px){.wcc-list{height:55vh;max-height:none}.wcc-msg{max-width:90%}.wcc-form textarea{font-size:16px}}
@media(prefers-reduced-motion:reduce){.wcc-msg,.wcc-typing span{animation:none}}

/* ---- section wrapper used on the track page ---- */
.track-chat{margin-top:1.5rem}
.track-chat h3{font-size:1.05rem;margin-bottom:.15rem}.track-chat>p{font-size:.85rem;color:#6B7390;margin-bottom:.8rem}

/* ---- admin inbox ---- */
.cinbox{display:grid;grid-template-columns:340px minmax(0,1fr);gap:1rem;align-items:start}
.cthreads{background:var(--a-surface,#fff);border:1px solid var(--a-line,#E4E9F5);border-radius:18px;overflow:hidden;box-shadow:var(--a-shadow,none)}
.cthreads .ct-tools{padding:.7rem;border-bottom:1px solid var(--a-line,#E4E9F5)}
.ct-list{list-style:none;margin:0;padding:0;max-height:70vh;overflow-y:auto}
.ct-item{display:flex;gap:.7rem;align-items:center;padding:.75rem .9rem;border-bottom:1px solid var(--a-line,#E4E9F5);color:inherit;cursor:pointer;position:relative;transition:background .15s}
.ct-item:hover{background:var(--a-surface-2,#F7F9FE)}.ct-item.active{background:var(--a-grad-soft,rgba(59,79,228,.1))}
.ct-item .av{width:42px;height:42px;border-radius:14px;background:var(--a-grad,#3B4FE4);color:#fff;display:grid;place-items:center;font:700 .85rem Poppins,sans-serif;flex:none;position:relative}
.ct-item .av i{position:absolute;right:-3px;bottom:-3px;width:11px;height:11px;border-radius:50%;background:#3EE08F;border:2px solid var(--a-surface,#fff)}
.ct-item .mid{flex:1;min-width:0}.ct-item b{display:flex;justify-content:space-between;gap:.4rem;font-size:.9rem}.ct-item b time{font-weight:400;font-size:.72rem;color:var(--a-muted,#677195)}
.ct-item .snip{display:block;font-size:.8rem;color:var(--a-muted,#677195);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ct-item.unread .snip{color:var(--a-text,#17203F);font-weight:600}
.ct-item .tag{font-size:.66rem;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:#3B4FE4}
.ct-item .badge-n{background:#D6336C;color:#fff;border-radius:99px;font-size:.7rem;font-weight:700;min-width:20px;height:20px;display:grid;place-items:center;padding:0 .35rem;flex:none}
.cview,.cthreads{min-width:0}.wcchat{min-width:0;max-width:100%}.cview .wcc-list{height:55vh;max-height:none}
.cview-head{display:flex;flex-wrap:wrap;gap:.5rem;justify-content:space-between;align-items:center;margin-bottom:.75rem}
@media(max-width:991px){.cinbox{grid-template-columns:minmax(0,1fr)}.cinbox.has-open .cthreads{display:none}.cinbox:not(.has-open) .cview{display:none}}