If you are booking a private ambulance or patient transport service for yourself or a relative, you are trusting someone with a vulnerable person. These checks help you choose a safe, professional provider.
1. Check CQC registration
In England, the Care Quality Commission regulates providers of the activity called "Transport services, triage and medical advice provided remotely", which covers many ambulance services. Search the provider's name on the CQC website, check the registered activities, and read any inspection information. Regulation in Scotland, Wales and Northern Ireland is handled by different bodies, so ask the provider how they are regulated where you are.
2. Ask about insurance
A provider should hold insurance suitable for carrying patients, including public liability and vehicle cover for passengers. Do not be afraid to ask for confirmation.
3. Look at the crew and training
- Are crew trained in moving and handling and in first aid or patient care?
- Are staff properly vetted, for example with enhanced DBS checks?
- How many staff will attend for this patient?
4. Inspect the vehicles and equipment
Vehicles should be clean and well maintained, with secure wheelchair fittings or a proper stretcher, seat belts, and equipment that matches the patient's needs.
5. Get a clear written quote
Ask what is included and what could change the price. See how much a private ambulance costs in the UK.
6. Check communication and reviews
A good provider answers the phone, confirms details in writing and lets you track your booking. Read recent reviews and ask for references from care homes or hospitals.
How we work
Westron Care is registered with the CQC, comprehensively insured and trained in moving and handling. You can track your request and message our team online. Read about us and see our services.
